Subscription Cancellation Disclosure

 

📄 Subscription Cancellation Disclosure

This document explains how and when our customers are shown the subscription cancellation terms for purchases from [Your Store Name].

1. Subscription Billing & Renewal Notice

When a customer subscribes to our service or products on the checkout page, the recurring billing terms (including price and billing frequency) and cancellation instructions are clearly displayed before purchase is completed. Customers must click to agree before checkout is finished.

This ensures subscribers are informed of renewal billing and how to cancel. (Chargebacks911)

2. Cancellation Instructions Provided

Customers are informed that they can cancel their subscription through either:

  • The customer portal link included in subscription emails

  • Logging into their account and navigating to Manage Subscriptions

These cancellation procedures are accessible and clearly stated in the cancellation policy because subscribers need to cancel before the next renewal date to avoid future charges. (Goodshuffle Pro Help Center)

3. Where Cancellation Policy Is Displayed

Our cancellation policy is displayed:

  • On the checkout page adjacent to the subscription terms

  • On the Subscription Terms/Policies page linked in website footer

  • In subscription confirmation emails sent immediately after purchase

  • In automated renewal reminder emails (if applicable)

Screenshots of these pages/emails are included in this Evidence PDF.

Including screenshots and date/time stamps of where cancellation instructions appear demonstrates that the customer was given reasonable notice of how to cancel before the renewal occurred. (Chargebacks911)

4. Customer Acknowledgment

By completing the subscription checkout process, the customer agrees to recurring billing and acknowledges the cancellation instructions. Evidence of the checkout screen and click to agree (if available) is attached.

This confirms that the customer accepted both the recurring terms and the mechanism for cancellation before charges were applied. (Chargeflow)

5. Proof of Access to Cancellation

Included with this disclosure are:

  • Screenshots of Checkout with cancellation terms visible

  • Screen showing cancellation options in the customer portal

  • Copies of policy page where cancellation instructions appear

  • (If available) a record of emails sent that contain links to cancellation instructions

These demonstrate that cancellation instructions were provided and accessible before the disputed charge.

6. Summary

This disclosure, combined with the attached evidence (screenshots, timestamps, emails), shows that:

  • The customer was informed of their cancellation rights before renewing

  • The cancellation process was reasonably accessible

  • Recurring billing and cancellation terms were disclosed at the time of purchase